As a small company with limited resources and small stock quantities, we kindly ask that you shop responsibly. We have provided clear size-guides for each garment. Please study these carefully before ordering. We are always here to help, so do ask us if you have sizing questions. We will give you honest advice about the fit of a style and whether or not it will suit.
If you wish to return or exchange your items please return them to us within 21 days of receipt. You can process your return online, via the Daydress returns portal.
Your return needs to reach us within the 21 day window in order to be eligible for a refund.
We ask that you return items as you received them; unused, folded and with original tags intact. Please ensure you send back the cotton bag your order arrived in - a £2.50 deduction will be applied to orders returned without their cotton bag.
You will receive notifications when your return is delivered to us and when your refund or exchange is processed (which should be within 5 working days of receipt).
UK RETURNS
Please note that Daydress doesn't cover return shipping, except for exchanges and shop credit within the UK via our portal. £5 return shipping will be deducted from your refund. If you return 3 or more items, a further £5 per item will be deducted. If you are returning an item that has already been exchanged, a £5 return shipping charge will be deducted from your refund or credit.
INTERNATIONAL RETURNS
Returns from outside of the UK need to be shipped at your own cost. You can use our portal to log your return and select one of our return courier options.
If you prefer to return via self-ship please email us at info@daydress.co.uk for further guidance (but be aware that, if choosing this method, duty of safe return lies with the customer, and any customs fees incurred will be deducted from your refund).
Returns of 3 or more items will be subject to higher return shipping costs.
TAXES & DUTIES REFUNDS
For US orders returned via our Fedex International service, your refund or store credit will now include your duties & taxes. Please be aware that for orders returned via another courier, refund of taxes and duties is not guaranteed.
For all other International orders you will need to apply to your local courier to get import tax & duties refunded.
EXCHANGE ORDERS
UK exchanges will be sent out via Royal Mail 48 Tracked service. Your exchange will be processed as soon as your return is in transit back to us (provided you use our returns portal). You will receive a shipping notification when your exchange is shipped with a tracking number.
Unfortunately, we're no longer able to offer International Exchanges. Please return your order and place a new order.
FAULTY ITEMS
For faulty items, please notify us immediately and we will endeavour to arrange a speedy replacement. Daydress does not take responsibility for items returned in a damaged condition without prior notice.
Earrings are non-returnable for safety/hygiene reasons.
For any questions regarding your return you can reach us on info@daydress.co.uk
